Web Reporting 3

Insurance portal

Includes top-level headlines split by channel, A/B customer comparisons, journey mapping and demographics. Also includes a hot-alert demo.

TLF Spaces portal

Includes csat, KPI tracking and NPS for B2B.

B2B portal

Includes customer journey mapping, sat score breakdowns by question, overall sat index and customer comments.

Building company portal

Shows KPIs, satisfaction and comments for a fictitious building company.

Housing portal

Includes sat score breakdowns and deltas by question and geography, Perfect Experience, and sector-specific analysis of repairs and contracted work.

Housing portal 2

This variant presents sat scores visualised on maps to allow easy identification of problem sites, plus KPI analysis using housing-branded widgets. Also included are sat score trends by question, customer comments and full data export.

TSM portal

Tenant satisfaction measures (TSM) are used to assess social housing landlords in England. All TSM questions are shown YTD for % Satisfied. There are also tracking scores for ongoing TSM and detailed breakdown for each question by Very Satisfied, Satisfied, Neither, Dissatisfied and Very Dissatisfied. There is also a comparison against the actual population for age and region with comments and the ability to export data.

Building portal

Includes NPS analysis, complaints handling and supplier rankings.

Repairs One portal

A simple and intuitive repairs portal for housing clients. You will be able to filter your scores by contractor and job type etc. as well as see your scores over time. It also incorporates our closed loop feedback system to allow you to create and track cases for your dissatisfied customers. This is the basic offering and can be tailored with extra pages to suit your organisation.

Repairs Two portal

A simple and intuitive repairs portal for housing clients. You will be able to filter your scores by contractor and job type etc. as well as see your scores over time. It also incorporates our closed loop feedback system to allow you to create and track cases for your dissatisfied customers. This is the basic offering and can be tailored with extra pages to suit your organisation.

Complaints portal

A simple and intuitive complaints portal for housing clients. You will be able to filter your scores by complaints resolved and complaints stage, as well as see your scores over time. It also incorporates our closed loop feedback system to allow you to create and track cases for your dissatisfied customers. This is the basic offering and can be tailored with extra pages to suit your organisation.

STAR portal

An intuitive and in-depth repairs portal for housing clients. Scores can be filtered by contractor, tenure type, region and branch. Using a more in-depth questionnaire, you can read detailed problem scores and breakdowns of contact methods, and see these scores over time against targets. Including the closed loop feedback system, this is the advanced offering and can be tailored with extra pages to suit your organisation.

Building society mortgage portal

A simple and intuitive portal for building society clients. You will be able to view your scores by Customer and Broker type etc. as well as see your scores over time. You can also compare two different customer profile's responses, analyse their mortgage journey and inspect comments. This is the basic offering and can be tailored with extra pages to suit your organisation.

Widgets portal

Our experimental area, demonstrating lots of different widgets. Includes heatmaps, top/bottom comparisons, league tables, waffle charts, bubbling spheres and more!